Privacy Policy

OLVADE LIMITED – Privacy Policy

Last Updated: 24 April 2025

At Olvade, we treat your privacy the way we treat our products—with precision, integrity, and no-nonsense transparency. This privacy policy outlines how we collect, use, and protect your personal data in line with the UK GDPR and the Data Protection Act 2018.

1. WHO WE ARE

Olvade Limited is a UK-registered company specialising in automotive lighting products. For data-related questions, contact us at contactus@olvade.com.

2. WHAT DATA WE COLLECT

When you interact with our website or place an order, we may collect the following:

Name
Email address
Billing and shipping addresses
Phone number
Order history and product preferences
IP address and browser/device information (for security and analytics)

If you use our contact forms, wishlists, or subscribe to newsletters, we also collect:

Form inputs
Wishlist activity (if logged in)
Email subscription preferences

We do not knowingly collect data from anyone under the age of 18.

3. HOW WE USE YOUR DATA

Your data is used to:

Fulfil orders and manage deliveries
Communicate updates, such as order confirmation and tracking
Respond to customer enquiries
Improve website experience and performance
Offer personalised promotions (if opted-in)
Comply with legal and financial regulations

We do not sell your data. Ever.

4. LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal bases:

Contractual obligation – to fulfil purchases and provide customer service
Legitimate interest – improving user experience, fraud prevention, and business insights
Consent – for newsletters or marketing (can be withdrawn anytime)
Legal compliance – e.g., HMRC requirements under the UK GDPR and Data Protection Act 2018

5. DATA RETENTION

We retain your data only as long as necessary for the purpose it was collected, or as legally required. For example:

Order and invoicing records: up to 6 years for legal and tax obligations
Marketing preferences: until you unsubscribe or withdraw consent

6. SHARING DATA WITH THIRD PARTIES

We use trusted third-party services and plugins to operate and optimise our website. Some may process personal data to deliver their features. This includes:

Order tracking (AST Pro, TrackShip)
Wishlist management (YITH Wishlist)
Contact forms (WPForms)
SEO and analytics tools (Rank Math)
Secure backups (UpdraftPlus with Google Drive/Dropbox)

Where data is shared externally, it’s done securely and strictly for operational or support purposes.

We ensure all third parties comply with relevant data protection regulations.

7. YOUR RIGHTS

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of data no longer needed
Withdraw consent (e.g., from email marketing)
Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email us at contactus@olvade.com.

8. SECURITY

We implement technical and organisational safeguards to keep your data secure. This includes encryption, access controls, and secure hosting environments.

9. THIRD-PARTY LINKS

Our website may include links to third-party sites. Clicking those links may allow others to collect or share data. We are not responsible for their content or privacy practices.